Refunds & Returns
All purchases of digital downloadable products on our site are final and non-refundable unless you can solidly prove that there are technical issues stopping you from using the font software. We will try and resolve this issue within 14 days, if no solution can be found, a full refund will be provided.
Do you provide a tax invoice with my purchase?
Yes, we do. You’ll get it emailed to you shortly after you have made a purchase. Remember to check your spam or junk folder as it can sometimes end up in there.
Do you offer student discounts?
Yes, we do, 30% off in fact. Email us at info@alt-type.com with your student ID and we’ll send you a code. Your student ID needs to be in date in order for you to claim.
I’m not sure what license I need.
No problem! Please refer to our licensing page and read it thoroughly. If you’re still unsure, we can happily assist you. Please send an email to info@alt-type.com.
I’m an individual (not part of a company), what license should I buy?
Our licenses cover individual and company usages of the font software we sell ALT.tf. Each person is considered a ‘USER’. See our licensing page for more information.
I’m a freelancer who is purchasing the font for a client job. What license should I buy?
In this case, at the checkout, you will need to fill in the client’s details, including their tax (VAT) number if they are registered and your own (usually as the billing address if you are purchasing on their behalf). You’ll also need to check whether this order is for a company and how many USERS will require the font usage, this will determine the correct price for the order.
If a font is updated, will I have access to it in the future?
Yes. If a font has a new series of characters added to it or updated the kerning, we’ll re-upload the font(s) to the store and if you’ve purchased this particular font(s), you’ll get an email with a link to quickly download the new version. Make sure you remove the current one you have before trying to install the new version.
Are there any recurring costs?
No. All of the standard licensing types offered on this website are one-time fees.
Installation
After the font files have been downloaded to your computer (Downloads folder), open Font Book (IOS), select all the files, and drag them from your finder window into Font Book.
Who do I contact if I need help?
Please contact us initially and we’ll put you in contact with the right seller if that’s what you need. If it’s something we can help with, a member of our team will reply to your email as soon as they can.